Legal Terms for Online Flower Delivery in Grove Park

Florist Grove Park Online Flower Delivery Terms and Conditions

Introduction

Welcome to Florist Grove Park’s Terms and Conditions for online flower delivery services. These terms govern your use of our website and the purchase of flower products and delivery services to Grove Park and the surrounding areas. By placing an order with us, you agree to be legally bound by these Terms & Conditions. Please read them carefully before making any purchase.

Scope and Application

These Terms & Conditions apply to all customers who place orders for flower deliveries with Florist Grove Park, covering all of Grove Park and adjoining neighbourhoods. When you place an order on our website, you acknowledge acceptance of these terms.

Order Process

To purchase flowers or related products, browse our online catalogue, select your desired items, and add them to your cart. You may review your selections and proceed to checkout. During the checkout process, you will be required to provide accurate delivery details, contact information, and any personalised messages. Please ensure all information is correct, as we cannot be held responsible for orders delayed or undeliverable due to incorrect or incomplete information.

Once your order is submitted, you will receive an automatic confirmation email summarising your order details. This email is an acknowledgment of receipt, not acceptance. Acceptance of your order and the formation of a legally binding contract will occur once your payment is successfully processed and we send an order confirmation. We reserve the right to refuse or cancel orders at our discretion, including but not limited to suspected fraud, product unavailability, or incorrect pricing.

Product Availability

All flower arrangements and products are subject to availability. Seasonal variations, supply limitations, or high demand may occasionally mean substitutions are necessary. When substitutions occur, we guarantee that your order will be fulfilled with items of equal or greater value and closely resembling your original selection in style, colour, and theme. In cases where significant substitutions are required, we will make reasonable efforts to contact you for approval before dispatch.

Pricing

All prices for products and services are listed in Pounds Sterling (GBP) and include applicable Value Added Tax (VAT) unless otherwise stated. Prices are as displayed at the time of ordering and are subject to change without notice. Delivery charges, if any, will be clearly displayed during the checkout process before you finalise your purchase.

Payment

We accept several secure methods of payment, including major credit and debit cards. Payments must be completed at the point of order placement. Your order will not be processed or dispatched until full payment has been received and authorised. We reserve the right to cancel orders in the event of payment failure.

By submitting your payment details, you confirm that you are authorised to use the payment method and that sufficient funds or credit facilities are available to cover your order total.

Delivery Policy

Florist Grove Park offers flower delivery services to customers in Grove Park and surrounding areas. Delivery options, timeframes, and associated charges will be specified during the ordering process. Delivery dates and times are estimates only and while we strive to meet your requested slot, unforeseen circumstances (such as traffic, adverse weather, or supply delays) may impact delivery timing.

You are responsible for ensuring that delivery details are accurate and that someone is available to receive the order at the specified address. If no one is present, we may leave the delivery with a neighbour or in a safe location, unless otherwise instructed. Where delivery cannot be completed, we will attempt to contact you to arrange an alternative, but we do not accept liability for delays resulting from incorrect information or unavailability at the delivery address.

Order Amendments and Cancellations

If you wish to amend or cancel your order after placing it, please contact us as soon as possible. Amendments or cancellations may only be possible if your order has not been prepared, dispatched, or delivered. Once an order is in transit or has been fulfilled, amendments and cancellations cannot be guaranteed.

Should a cancellation request be accepted prior to preparation or dispatch, we will refund the order value to your original payment method, excluding any non-recoverable transaction fees. If cancellation is not possible, you will be liable for the full order value. For peak periods (e.g., Valentine’s Day or Mother’s Day), notice periods for amendments and cancellations may be extended due to high demand.

Returns and Refund Policy

Due to the perishable nature of flowers, returns are not generally accepted. If you are unsatisfied with your flowers due to damage or quality issues apparent on delivery, please notify us within 24 hours of receipt with supporting photographs. We will assess each complaint on a case-by-case basis and, at our discretion, offer a replacement, refund, or other suitable resolution. Requests outside of the 24-hour window may not be accepted except under exceptional circumstances.

Refunds for eligible claims will be processed promptly using the original payment method. We do not offer compensation for minor variations in flowers or arrangements that may occur due to natural characteristics, supply limitations, or necessary substitutions, provided the overall style and value are maintained.

Customer Responsibilities

It is your responsibility to ensure all order details, delivery addresses, and recipient information are accurate and complete. You must also ensure that the recipient is available to accept the flowers at the allocated time. Any changes to order details should be communicated promptly. We are not liable for failed deliveries resulting from incomplete or incorrect information provided by you.

Intellectual Property

All content, photographs, and designs on the Florist Grove Park website, including product images and written material, are the exclusive intellectual property of Florist Grove Park or have been provided under licence. You may not reproduce, distribute, or use any content from the website without express written consent.

Liability

Florist Grove Park’s total liability in connection with your order, whether in contract, tort, or otherwise, shall not exceed the value of the product(s) ordered. We do not exclude or limit our liability for death or personal injury resulting from our negligence, or for fraud. To the fullest extent permitted by law, Florist Grove Park shall not be liable for:

Any indirect, consequential, or special loss or damage.
Losses arising from delays in delivery beyond our reasonable control.
Third-party acts or omissions, such as errors by carriers or couriers.
Any minor deviations in the appearance, colour, or flower type of the arrangement due to natural variation or availability.

We are committed to providing quality products, but cannot guarantee the longevity of perishable goods beyond a reasonable period, provided care instructions are followed by the recipient.

Force Majeure

We are not responsible for any failure to perform, or delay in performing, our obligations under these Terms caused by events outside our reasonable control (including but not limited to natural disasters, acts of war, strike action, supply chain disruption, or utility outages). In such circumstances, we reserve the right to suspend or cancel affected orders, with a full refund where appropriate.

Privacy & Data Protection

We respect your privacy and are committed to safeguarding your personal information. Data provided during the order process will be used to process your purchase and fulfil your delivery. We will not share your details with unauthorised third parties except as necessary for order fulfilment (such as courier partners) or where required by law. For more information on how we use and store your data, please refer to our Privacy Policy.

Governing Law and Jurisdiction

These Terms & Conditions and any disputes arising from them are governed by the laws of England and Wales. All orders placed with Florist Grove Park are subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms & Conditions

We reserve the right to update or revise these Terms & Conditions periodically. Changes will become effective upon their posting on our website. Continued use of our website or placement of further orders will be deemed acceptance of the amended terms. Please review these Terms & Conditions regularly to stay informed of any changes.

Severability

If any provision of these Terms & Conditions is found by a court or authority to be invalid, unlawful, or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid and enforceable. The remaining provisions will remain in full force and effect.

Contact

If you have questions or concerns regarding these Terms & Conditions, or require clarification before placing your order, please use the contact form on our website. Our team will be happy to assist you with any queries related to online flower delivery in Grove Park and the surrounding areas.

These Terms & Conditions were last updated on the date shown at the top of this page. Your use of our website and services is acceptance of these terms as currently in force.