Returns, Refunds & Complaints Policy – Your Grove Park Florist Guarantee
Fresh Flowers Guarantee in Grove Park
At Florist Grove Park, our priority is to deliver fresh, beautiful flowers with every order. As a trusted local florist, we serve households and businesses in and around Grove Park and stand behind our promise that all bouquets and arrangements arrive in peak condition. Our fresh flowers guarantee ensures your purchase will be vibrant and long-lasting, so your experience always matches our reputation for quality.
Damaged-on-Arrival Policy
If your flowers or gifts arrive damaged, wilted, or not as expected, please notify us as soon as possible after delivery. Photographic evidence of damage helps us resolve your issue quickly. Rest assured that occasional issues do not reflect our high standards, and we are committed to putting things right with minimal inconvenience to you.
Freshness Window
We guarantee freshness for a minimum of five days from the time of delivery, provided our care instructions are followed. Our blooms are sourced daily and hand-arranged by expert florists to ensure your bouquet remains radiant for as long as possible. If you believe your flowers have not met our freshness standards within this window, please contact us promptly for review.
Refund and Replacement Options
Your satisfaction is extremely important to us. In the rare instance that your flower delivery does not meet expectations due to our error or a quality issue, we offer flexible options for compensation. These may include:
- Replacement Arrangement: A replacement bouquet or arrangement delivered at the earliest available opportunity, free of charge.
- Refund: A full or partial refund, depending on the nature of the issue and your preference.
- Credit: Store credit for future orders, if this is more convenient for you.
Our team will discuss these options with you and implement your preferred resolution swiftly. We aim to handle all returns and refund requests fairly and with complete transparency.
Complaints Process
If you have concerns that are not resolved to your satisfaction, please contact our team with details of your issue. We will investigate fully and respond to you as soon as possible – usually within one working day. Your feedback helps us improve our services and ensures future customers enjoy an even better experience.
For all disputes or unresolved issues, we promise timely updates and a dedicated point of contact until your complaint is resolved. Customer satisfaction has always been at the heart of our work, and we appreciate your trust in Florist Grove Park.
Trusted Local Florist Serving Grove Park
Florist Grove Park has built a reputation for quality and reliability across the local area, serving both homes and businesses. Whether sending flowers for a special occasion or brightening your own day, you can trust us to deliver not just fresh flowers, but dependable service every time. Thank you for choosing your neighbourhood florist – we look forward to serving you again soon.
